FAQ

Last updated: Today

How long does shipping take?

Orders are usually processed within 1 to 3 business days.

After dispatch, delivery usually takes 3 to 7 business days.

Delivery times are estimates and may vary during busy periods or due to busy seasons, weekends, public holidays, or carrier delays.

Where do you ship from?

Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We work with trusted fulfilment partners to make delivery more efficient and avoid unnecessary handling delays.

Do you offer free shipping?

Yes, we offer free shipping across the United Kingdom.

Do you offer returns?

Yes, Amelia London Official offers a 30-day money-back guarantee.
If you would like to request a return, please contact us within 30 days of receiving your order at:
info@amelialondonofficial.com

How do I start a return?

Please email us at:
info@amelialondonofficial.com
Please include your name, order number, reason for the return, and photos if the item is damaged, faulty, or incorrect.

Who pays for return shipping?

For change-of-mind returns, size changes, or unwanted items, the customer is responsible for return shipping costs.
If the approved return address is located with our supplier overseas, the customer may be responsible for the cost of sending the return to that address.

When will I receive my refund?

Once your return has been received and approved, we will process your refund to the original payment method.
Your bank or payment provider may need additional time to complete the refund.

What if my item is faulty or incorrect?

Please contact us as soon as possible at:
info@amelialondonofficial.com
Please include your order number, a description of the issue, and clear photos of the problem. We will review the issue and help you with the next steps.