2. Returns and Refund Policy
Last updated: 30 August 2026
At Amelia London Official, we want you to feel comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30 day money back guarantee work.
This policy applies to purchases made through amelialondonofficial.com.
30 day money back guarantee
We offer a 30 day money back guarantee on eligible returns.
If you are not satisfied with your order, you may request a return within 30 days of receiving it, subject to the conditions set out in this policy.
This guarantee is in addition to, and does not affect, your rights under applicable UK consumer law.
UK statutory cancellation right
For most online purchases, UK consumers also have a statutory right to cancel their order within 14 days of receiving the goods, without giving a reason.
After notifying us of the cancellation, you normally have a further 14 days to return the goods.
These statutory rights are separate from, and are not affected by, our 30 day money back guarantee.
To start a return request, email us at:
info@amelialondonofficial.com
Please include:
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Your full name
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Your order number
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The email address used for the order
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The reason for the return
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Clear photos if the item is damaged, faulty or incorrect
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Any details that help us understand how we can assist you
Our team will review your request and reply with the next steps.
Return approval
Please do not send any items back before contacting us.
Please contact us before returning an item so that we can provide the correct return instructions and return address.
If your return request is eligible under our 30 day money back guarantee, we will provide you with the applicable return instructions.
Where you are exercising a statutory cancellation or return right under UK consumer law, that right is not conditional on our approval.
Return shipping costs
For change of mind returns, size changes or items that are not wanted anymore, the customer is responsible for the return shipping costs.
This does not apply where the item is faulty, damaged or incorrect, or where applicable consumer law requires otherwise.
When you contact us about a return, we will provide you with the applicable return address and return instructions.
Proof of return
We recommend using a tracked shipping service and retaining proof of postage or other evidence of return.
We may ask you to provide evidence that the goods have been returned.
Where required by applicable UK consumer law, refunds will be processed within 14 days of receiving the returned goods or receiving sufficient evidence that the goods have been sent back, whichever occurs first.
Condition of returned items
For returns under our voluntary 30 day money back guarantee, and subject to your statutory rights, the item should, where reasonably possible, be:
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Unworn
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Unwashed
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Unused
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In its original condition
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With tags and packaging where possible
Customers may handle and inspect items only to the extent reasonably necessary to determine their nature, characteristics and fit.
If an item has been handled beyond what would reasonably be permitted when examining it in a shop and this results in a loss of value, we reserve the right to make an appropriate deduction from the refund where permitted by applicable UK consumer law.
Fair Use and Excessive Returns
Our returns policy is designed to allow customers to shop with confidence.
We reserve the right to review accounts that show unusual or excessive return activity, including repeated high-volume ordering and returning patterns.
Where we reasonably believe our returns policy is being misused, we may limit future purchases or take other reasonable action, where permitted by law.
This does not affect your statutory rights under applicable UK consumer law.
Items that may not be eligible for return
Certain items may be excluded from change of mind returns where permitted by applicable law, including:
- Personalised or made-to-order items
- Sealed personal or hygiene-related items where the seal has been broken after delivery
Any exclusions will be clearly stated where applicable.
This does not affect your statutory rights under applicable UK consumer protection laws.
Faulty, damaged or incorrect items
Where an item is faulty, damaged, incorrect or not as described, we will cover reasonable return costs where required by UK consumer law.
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
info@amelialondonofficial.com
Please include your order number, a description of the issue and clear photos of the item and packaging.
We will review the issue and work with you on a suitable solution.
Your rights under UK consumer law are not excluded or limited by this policy.
UK Consumer Law
Nothing in this policy limits any rights you may have under applicable UK consumer protection laws.
If a product does not meet your legal rights as a consumer, you may be entitled to a repair, replacement, refund or other remedy under applicable UK consumer protection laws.
Refund processing
Once we have received your returned goods, or where applicable sufficient evidence that the goods have been returned, we will process any refund due in accordance with applicable UK consumer law.
Where statutory cancellation rights apply, refunds will be made within 14 days of receiving the returned goods or sufficient evidence that they have been sent back, whichever occurs first.
Refunds will be made to the original payment method unless otherwise agreed.
Where required by law, we will also refund the cost of standard delivery paid for the original order. Any additional cost for an upgraded or express delivery service may not be refundable.
Please allow additional time for your bank, card provider or payment provider to display the refund after it has been processed.
Exchanges
We may offer an exchange or another solution depending on the situation and product availability.
Please contact us at:
info@amelialondonofficial.com
We will review your request and let you know what options are available.
Order cancellations
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or dispatched, we will do our best to cancel it before shipment.
If your order has already been processed or dispatched, we may be unable to stop the shipment.
This does not affect any cancellation or return rights you may have under applicable UK consumer law.
Contact us
For return, refund or order questions, contact us at:
info@amelialondonofficial.com