1. Shipping Policy
Last updated: 30 August 2026
At Amelia London Official, we want your order to be handled carefully, clearly and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through amelialondonofficial.com.
Order processing time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, check the product details, confirm the shipping information and prepare your order for dispatch.
Business days are Monday to Friday, excluding public holidays.
Shipping time
After your order has been processed and dispatched, delivery usually takes 5 to 12 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs checks, peak sale periods, public holidays, incorrect address details or other circumstances outside our control.
Delivery dates and special occasions
Delivery timeframes shown on our website are estimates unless we have expressly agreed to a guaranteed delivery date in writing.
If you are ordering for a wedding, holiday, birthday or other special occasion, we recommend allowing additional time for delivery.
We cannot guarantee delivery by a specific date unless this has been expressly confirmed by us.
Order Fulfilment
To provide an efficient delivery service, we work with trusted fulfilment and shipping partners.
Depending on product availability and your delivery location, orders may be dispatched from one of our fulfilment locations.
This allows us to process and deliver orders as efficiently as possible.
Shipping carriers
We offer free shipping across the United Kingdom.
Depending on the product, supplier location and delivery address, orders may be shipped with Royal Mail, local delivery partners or international shipping partners.
If tracking is available for your order, tracking details will be sent to you once your order has been dispatched.
Shipping costs
Shipping is free for orders delivered within United Kingdom, unless stated otherwise at checkout.
Incorrect shipping details
Please make sure your shipping details are correct before placing your order.
If you notice an error in your address, please contact us as soon as possible at:
info@amelialondonofficial.com
We will do our best to help, but once an order has been processed or shipped, we may not be able to change the delivery address.
Delayed orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
info@amelialondonofficial.com
Please include your name, order number and the email address used to place the order.
We will review your order and help you with the next steps.
Lost or missing parcels
If tracking shows that your parcel has been delivered but you have not received it, please first check with other members of your household, neighbours, your local post office or the delivery carrier.
If you still cannot locate your parcel, contact us at:
info@amelialondonofficial.com
We will review the situation and help where possible.
Questions
For any shipping questions, please contact us at:
info@amelialondonofficial.com